Applies to: the Sartia mobile app for iOS and Android

Delete your account

Last Updated: 5 August 2026

You can delete your Sartia account and your data at any time, from inside the app. It takes about ten seconds and does not require contacting us.

1. Cancel your subscription first

Deleting your Sartia account does not cancel a Style+ subscription. Subscriptions are billed by Apple or Google, not by us, so cancel there first or you will keep being charged.

iPhone or iPad: Settings app → tap your name → Subscriptions → Sartia → Cancel Subscription.
Android: Google Play app → your profile icon → Payments and subscriptions → Subscriptions → Sartia → Cancel subscription.

2. Delete the account in the app

Open Sartia and make sure you are signed in.
Go to the You tab (the account tab in the bottom navigation).
Scroll to the bottom and tap Delete account.
Read the confirmation sheet, type DELETE to confirm, and tap Delete forever.

The deletion runs immediately. You are signed out and returned to the start of the app, and the account no longer exists.

3. What is deleted

Deleting your account erases everything we hold that belongs to you:

any photo of yours still in storage, including a photo you chose to keep with the optional retention setting;
your analyses, your season result, your derived color measurements, and any facial structure descriptors;
your palettes;
your onboarding quiz answers, including the email captured during the quiz;
your purchase and subscription records held by us;
your profile row; and
your login itself, including your email address and your Google or Apple sign-in link.

This is permanent and cannot be undone. Your saved report cannot be recovered afterwards. If you use Sartia again you start fresh with a new account.

4. What is kept, and why

We keep the billing event records that our payment provider sends us. These are retained for accounting, tax, and fraud-prevention obligations and to prevent duplicate processing of the same store event. They are not linked to your deleted account and are not used to identify you.

Records held by Apple or Google about your purchase are held by them under their own policies and are outside our control. Contact the relevant store about those.

Our full retention rules are in the Privacy Policy. In every case, personal data is deleted no later than 30 days after an account deletion request.

5. If you cannot sign in

The in-app route requires a signed-in session, because that is how we verify a deletion request comes from the account holder. If you have lost access to your account, email us and we will handle it:

Email: hyon.shim@exerevno.co.nz
Subject: Sartia account deletion request
Include: the email address on the account, and the store (App Store or Google Play) you purchased through.

We will verify that the request comes from the account holder before acting on it, and we will complete the deletion without undue delay and within 30 days at the latest. We may ask you for information to confirm your identity. We do not charge for this.

6. Never made an account?

If you tried Sartia but never purchased, no account was created. The quiz answers, email, and result collected during onboarding are keyed to a random token on your device and are purged automatically 30 days after collection. Any photo you uploaded was already deleted within 24 hours.

7. Questions

Exerevno Limited
13/30 Upper Queen St, Auckland 1010, New Zealand
Email: hyon.shim@exerevno.co.nz